SBI is recruiting for customer services role. SBI is one of the leading bank in India. SBI is having credit card department. Candidates having any degree are eligible to apply for this job. This is the best opportunity for the candidates looking for part time jobs. The role is just simple as to service the customers and satisfy them with the problems resolution. Salary of the job will be around 30,000. Please read on to the full details and apply for the job from the official website and the link is given below.
SBI card hiring customer services role :
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. In this role you are Responsible for serving customers across multiple channels as a single point of contact ( Email/ Voice/ Chat etc) as an OMNI-channel specialist, part of Super Premium team in customer services specializing in managing relationship of HNI / Premium/ VVIP customers. Location of the job will be in Gurugram and it may be hybrid model.
Name of the Company & Role :
SBI Card is recruiting for Customer Services Senior executive role.
Age requirements :
Minimum age required for this role is 20 years and the maximum age is not mentioned by the company 
Educational qualification:
Candidates having any degree are eligible to apply for this job. Graduation in any stream is eligible
Salary Details :
This is full time job and candidates will get around 30,000/- per month. Company will give performance based incentives.
Job Location :
This is a hybrid model job and the selected candidates can work form their home or company office
Experience Details :
No experience is required for this role and the freshers can also apply for this job.
Application Fee :
No application fee is required for this role and you can freely apply for this job
Job Type :
This is part time work from home job. You can work from home in 6 days & should be flexible to come to the office whenever required
Job Role :
- To serving customers across multiple channels as a single point of contact
- Candidates need to Provide servicing to customers across channels (Email/ Voice/ Chat etc.), ensuring optimum service levels to enhance customer experience
- Liable Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/improvement in process
- You need to Ensure maintenance of TAT of resolution across sub-processes
- To Perform process documentation and compliance adherence
- To be Ensure minimal repeated errors on Escalations and EWS(Early Warning System) cases by working closely with Quality and training team
Skills Required :
- Good communication and problem solving skills are required
- You need excellent Telugu communication skills, interpersonal abilities, and presentation skills.
- Understand and define the target audience and their preferences, needs, and challenges to convert leads.
- Marketing and sales skills, strong verbal communication, telephone skills, interpersonal communication, and customer service skills.
- Problem Solving, Detail Orientation, Analytical ability are essential for the role
Job Benefits :
- Freedom to work from anywhere in your native place
- Opportunity to work with a diverse and international team
- Flexible work environment
- Work based incentives
Selection Process :
- Candidates has to apply from the official website of sbi card customer services and the link is given below
- Team will verify the documents and call for interview in online or offline
- Conduct online assessments if required for this role
- Candidates will be selected based on the interview and merit and no exam will be conducted
- Offer letter will be sent to the selected candidates through emails by customer services careers team
How to Apply :
- Interested candidates has to apply from the link given below
- Click on Apply Now and you will be redirect to the sbi card customer services official website
- Fill name email & mobile number of the candidate to login
- Fill all the required details in the online application form
- Upload any documents if required in customer services role
- Verify the details and Final Submit
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