Mphasis company is recruiting for customer support officer role. Candidates having any degree are eligible to apply for this job. Mphasis is one of the leading software company in the world. If you are looking for a decent software or private job then this is the best opportunity for you. Salary of the job will be around 35,000/- per month. Please read on to the full details and apply for the job from the official website of the company and the link is given below.
Mphasis company hiring BPO Jobs :
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.They promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance. Degree qualification is eligible to apply for this job. Salary of the job will be around 35,000/-. Please check the full details given below and apply if any interested.
Name of the Company & Role :
Mphasis company is recruiting for Customer support officer – BPO role
Educational Qualification :
Candidates having any degree are eligible to apply for this job. Graduation in any stream is eligible to apply
Age Limits :
Minimum age required to apply for this job is 20 years. Candidates having 20 years age are eligible to apply
Job Location :
Selected candidates has to work from Pune/Mangalore location
Salary Details :
Salary of the job will be around 35,000/- per month.
Application Fee :
No application Fee is required for this job. You can apply freely from the official website of the company
Experience Details :
No experience is required for this job. Freshers can also apply for this job
Job Type :
This is full time regular job. You need to work from office
Last Date :
There is no last date mentioned for this job. You need to apply before job opportunity expires
Skills Required :
- Good communication and problem solving skills are required for this job.
- Need to handle the customers for queries
- Active listening and probing skills are required
- Fluent in Spoken and written English with effective Business Communication
- Candidates must know English and any other local language for better communication
- Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word) are required for this job
- Communication in neutral accent over phone
- Must be able to work in any shift of the day
Job Role :
- To Follow up and closure of interactions to ensure customer satisfaction
- Respond to customer queries via inbound/outbound calls and emails within defined SLA’s
- Candidates need to Comfortable with Rotational shifts, extended working hours and weekly offs.
- Record interaction using client system with proper classification is needed
- Candidate should clear the V&A and online typing tests
- Refer Knowledge base and perform task as per defined process as per task given
Job Benefits :
- Salary increments will be given
- Careers growth will be assured in long term goals
- You will have wide-reaching creative control and the power to make impactful decisions
- Medical and health allowances will be given
- You have the access to develop your knowledge
Selection Process :
- You need to apply from the official website of the Mphasis company and the link is given below
- Careers team of Mphasis will contact you for taking details
- You need to attend the HR interview and should attend some assessments as per role applied
- Background verification will be done to the shortlisted candidates
- Offer letters will be given to the selected candidates to the registered email
- Training and placements will be done as per the company schedule
How to Apply :
- Click on the Apply Now button given below and you will be redirected to the official website of the Mphasis company
- Read the details of the job and click on Apply button
- Provide consent to apply
- Fill the personal details of the candidate like name. email, mobile number and DOB
- Upload resume and any other document required in online application
- Provide address and experience details if any required
- Verify the details and Final submit
- Careers team of Mphasis will contact you for further process of selection
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